FREQUENTLY ASKED QUESTIONS
The Answers You Need
We value your satisfaction and strive to make your experience as hassle-free as possible. That’s why we’ve provided comprehensive answers to some of our most frequently asked questions, which are listed below. If you have any further questions or require assistance, please do not hesitate to contact our customer support team. We are here to provide exceptional service and ensure your complete satisfaction.
WHAT IS YOUR RETURN POLICY?
If dissatisfied with your purchase, you may return the item(s) within 30 days of the original purchase date. To be eligible for a return, the item(s) must be unused, in their original packaging, and in the same condition as when you received them.
To initiate a return, please contact our customer support team. Our friendly representatives will guide you through the return process and provide you with a return merchandise authorization (RMA) number. Please include this RMA number with your returned item(s) to ensure swift processing.
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Please note that personalized or customized items are not eligible for a return, as they are specially created to your specifications.
WHAT IS YOUR REFUND POLICY?
Once we receive your returned item(s) and verify their condition, we will process your refund. The refund will be issued to the original payment method used during the purchase. Please allow a reasonable processing time for the refund to appear in your account, as it may vary depending on your financial institution.
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Please note that the original shipping costs incurred at purchase are non-refundable. Additionally, any applicable customs duties, taxes, or fees paid on international orders are non-refundable.
WHAT IS YOUR EXCHANGE POLICY?
If you wish to exchange your item(s) for a different size, color, or style, please follow the above return process. Once we receive your returned item(s) and verify their condition, we will process the exchange and ship the requested item(s) to you. Any price differences between the original item(s) and the exchanged item(s) will be adjusted accordingly.
WHAT IF MY ITEMÂ IS DAMAGED OR DEFECTIVE?
In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately. Depending on the circumstances, we will assist you in resolving the issue promptly, whether through a replacement, refund, or repair.
WHEN WILL MY ORDER SHIP?
We offer Standard US Shipping for all orders. Our estimated delivery time for Standard US Shipping is 3-10 business days. Please note that this is an estimated timeframe, and delivery times may vary based on factors such as your location and unforeseen circumstances.
WHAT IS THE SHIPPING COST?
We strive to keep our shipping costs transparent and affordable. The shipping cost will be calculated based on factors such as the weight of the package, the shipping destination, and any applicable promotions or discounts. The exact shipping cost for your order will be displayed during the checkout process, allowing you to review and confirm the total cost before finalizing your purchase.
WHEN WILL I RECEIVE TRACKING INFORMATION?
For your convenience, we provide order tracking services for all shipped orders. Once your order is processed and shipped, you will receive a confirmation email with a tracking number and instructions on tracking your package. This allows you to stay informed about the whereabouts of your order throughout its journey to your doorstep.